Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5–8 business days, depending on your location.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package until it arrives.

Do you ship internationally?
Yes, we ship to multiple countries. Shipping times may vary depending on the destination.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes.

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Product Information

Is the straightener cordless?
Yes. The straightener is completely cordless and rechargeable, allowing you to style your hair anywhere without needing a wall outlet.

How do I charge the device?
The straightener charges using a USB-C cable, which can be connected to a wall adapter, laptop, or power bank.

How long does it take to fully charge?
Charging typically takes around 2 hours depending on the power source used.

How long does the battery last?
The battery is designed to last for multiple styling sessions, making it ideal for quick touch-ups throughout the day.

Does the straightener heat up quickly?
Yes. The device features fast heating technology, allowing it to reach styling temperature within seconds.

Does it have adjustable temperature settings?
Yes. The straightener includes multiple temperature levels, allowing you to choose the heat that works best for your hair type.

Is it safe to use?
Yes. The straightener includes anti-scald protection and temperature control to help protect both your hair and your hands while styling.

Does it work on all hair types?
Yes. The device works well for most hair types, including fine, medium, and thicker hair.

Can I carry it in my bag or while travelling?
Yes. The compact design makes it perfect for travel, work, or quick styling on the go.

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Returns & Support

What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it.

How do I start a return?
Simply contact our support team with your order number, and we will guide you through the return process.

How long does it take to receive a refund?
Once your return has been received and inspected, refunds are typically processed within 5–10 business days.

How can I contact customer support?
If you have any questions, you can reach our support team at:

support@prouvera.com

We usually respond within 24 hours.